Privacy Policy

This Privacy Policy describes how CoreStack Infrastructure (CoreStack Infrastructure Limited) collects, uses, and protects your personal information. We are committed to safeguarding your privacy and ensuring transparency in how we handle your data across our data center operations and network infrastructure services in Limerick, Ireland.

Who We Are (Data Controller)

We operate as the data controller for all personal information collected through our website and services. We provide educational resources and professional services related to server rack management, redundancy planning, bandwidth optimization, and structured cabling standards throughout Ireland. Our primary business activities involve data center operations and network infrastructure management, with our headquarters located in Limerick.

Information We Collect

We collect personal information in several ways:

• Contact Form Data: When you submit inquiries or contact forms, we collect your name, email address, phone number, company name, and message content.
• Website Usage Data: We gather information about how you interact with our website, including pages visited, time spent on each page, and referring websites through analytics tools.
• Technical Data: We automatically collect your IP address, browser type, device information, and operating system when you visit our site.
• Cookie Data: We use cookies to enhance your browsing experience and understand user behavior patterns.
• Service Request Information: When you inquire about our infrastructure services, we may collect additional details about your business needs and technical requirements.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: Where you have explicitly agreed to our processing activities, particularly for marketing communications and analytics.
• Legitimate Interest: We process data to operate our website efficiently, improve our services, and communicate with you about our offerings in data center operations and network infrastructure.
• Legal Obligation: We may process information to comply with Irish and EU data protection regulations, tax laws, and other legal requirements.
• Contract Performance: When you request our services, we process necessary information to fulfill those requests and provide professional support.

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to your inquiries about our data center and network infrastructure services
• Providing educational resources on server rack management, redundancy planning, and cabling standards
• Improving and optimizing our website functionality and user experience
• Analyzing website traffic and user behavior to enhance our services
• Sending you updates about our services and educational content (with your consent)
• Fulfilling service requests and providing technical support
• Maintaining security and preventing fraudulent activities
• Complying with legal and regulatory obligations in Ireland and the EU

Data Retention Periods

We maintain personal information only for as long as necessary to serve the purposes outlined in this policy. Our specific retention periods are:

• Contact Form Messages: We retain inquiries and contact information for up to 24 months after your last interaction with us, allowing us to respond to follow-up questions and maintain service records.
• Analytics and Usage Data: Website analytics data and user behavior tracking information are retained for up to 12 months to help us understand usage patterns and optimize our services.
• Cookie Data: Analytical and functional cookies are stored for up to 14 months, while session cookies expire when you close your browser.
• Server Logs: Technical server logs containing IP addresses and access information are retained for up to 12 months for security and troubleshooting purposes.
• Service Records: If you request our professional services, we may retain relevant information for up to 36 months for legal compliance, audit purposes, and to support any future service requests.

After these periods expire, we securely delete or anonymize your personal information unless legal obligations require longer retention.

Your Rights

Under Irish and EU data protection law, you have the following rights regarding your personal information:

• Right of Access: You can request a copy of the personal data we hold about you and understand how we process it.
• Right to Rectification: You can request correction of inaccurate or incomplete personal information.
• Right to Erasure: You can request deletion of your personal data, subject to certain legal exceptions.
• Right to Restrict Processing: You can ask us to limit how we process your information in specific circumstances.
• Right to Data Portability: You can request your data in a portable format and transfer it to another organization.
• Right to Object: You can object to processing based on legitimate interest, particularly for marketing purposes.
• Right to Withdraw Consent: If processing relies on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the information provided in our Contact Us section.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and collect analytical data. Cookies are small files stored on your device that help us recognize you and understand your preferences.

We use the following types of cookies:

• Essential Cookies: These are necessary for basic website functionality and security.
• Analytical Cookies: We use these to understand how visitors interact with our site and which pages are most valuable.
• Preference Cookies: These remember your settings and preferences for future visits.
• Marketing Cookies: With your consent, we may use these to personalize content and track marketing effectiveness.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect website functionality. For detailed information about our cookie practices, please see our Cookie Policy.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption of sensitive data, secure server infrastructure, access controls, and regular security audits. Given our expertise in data center operations and network infrastructure, we apply industry best practices to safeguard your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Supervisory Authority and Complaints

If you believe we have not handled your personal information in accordance with applicable data protection laws, you have the right to lodge a complaint with the Data Protection Commission (DPC), which is the independent authority responsible for data protection in Ireland. You can contact the DPC at their website or offices for further assistance regarding your data protection rights and concerns.

Third-Party Links

Our website may contain links to external websites and resources. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites before providing your personal information. This Privacy Policy applies only to information collected through our website and services.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a revised “Last updated” date. Your continued use of our website following such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.